Project Manager

Job description

About The Role 

  • The Project Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of Improvado Professional Services offerings.
  • The primary measure of success for this role will be the successful delivery of Professional Services projects with varying levels of complexity
  • This individual will meet with C-level client executives on a regular basis and maintain strong relationships in sales, product, and operations to ensure client needs are being met.
  • The Project Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams. 

About You:

  • Fluent English
  • Proven success in different client-facing roles like Project Manager, Сustomer Success Manager, Sales Engineer, Account Manager etc. (4+ years)
  • Experience leading cross-functional teams — highly collaborative with strong interpersonal skills
  • You are comfortable to coordinate activities of Tech profiles experience in delivery management/tech PM, system analysis, technical pre-sales or in something similar
  • You are friendly, professional, and know how to take care of and be responsible for your customers
  • Highly organized when it comes to task tracking across multiple clients
  • Excellent communication and collaboration skills

Nice to have:

  • Delivering Professional Services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator – high growth / fast-paced company experience is a plus
  • Project Management experience in SaaS, BigData or high load projects
  • MarTech/AdTech space (Digital Marketing) experience
  • Technical background (SQL, API, coding etc.)
  • Working experience at a startup

Key responsibilities includes:

  • Customers are your #1 priority and you’ll do whatever it takes to support them
  • Accurately develop project and resource plans in collaboration with the client and Professional Services practice leads — evaluate projects to ensure they are meeting Professional Services standards, adhering to budgets, and meeting deadlines
  • Participate in or lead client meetings using a consultative approach
  • Own client relationships through project management — collaborate with customers and internal stakeholders to understand business objectives and goals
  •  Collaborating internally with Sales, Engineering, Product and Support when appropriate
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