About The Role 

• The Project Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of Improvado Professional Services offerings.
• The primary measure of success for this role will be the successful delivery of Professional Services projects with varying levels of complexity
• This individual will meet with C-level client executives on a regular basis and maintain strong relationships in sales, product, and operations to ensure client needs are being met.
• The Project Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams. 

About You:

• Fluent English
• Proven success in different client-facing roles like Project Manager, Сustomer Success Manager, Sales Engineer, Account Manager etc. (4+ years)
• Experience leading cross-functional teams — highly collaborative with strong interpersonal skills
• You are comfortable to coordinate activities of Tech profiles experience in delivery management/tech PM, system analysis, technical pre-sales or in something similar
• You are friendly, professional, and know how to take care of and be responsible for your customers
• Highly organized when it comes to task tracking across multiple clients
• Excellent communication and collaboration skills

Nice to have:

• Delivering Professional Services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator – high growth / fast-paced company experience is a plus
• Project Management experience in SaaS, BigData or high load projects
• MarTech/AdTech space (Digital Marketing) experience
• Technical background (SQL, API, coding etc.)
• Working experience at a startup

Key responsibilities includes:

• Customers are your #1 priority and you’ll do whatever it takes to support them
• Accurately develop project and resource plans in collaboration with the client and Professional Services practice leads — evaluate projects to ensure they are meeting Professional Services standards, adhering to budgets, and meeting deadlines
• Participate in or lead client meetings using a consultative approach
• Own client relationships through project management — collaborate with customers and internal stakeholders to understand business objectives and goals
•  Collaborating internally with Sales, Engineering, Product and Support when appropriate